Technical Consultant - Infrastructure Team
ModernLogic Solutions Ltd
At ModernLogic we believe that the customer journey should not end with a successful implementation. We provide integrated consulting and support services that help clients maximise their investment in enterprise software. Our industry-leading support services, together with our subscription and upgrade offerings, enable us to provide solutions tailored to each client’s requirements and ensure their systems remain supported, secure, and on the appropriate upgrade path.
Role Overview
We are looking for an Infrastructure Technical Consultant with 3–6 years of hands-on experience to join our Infrastructure Team.
The successful candidate will be responsible for managing and supporting customer infrastructure across Linux/Unix, Windows, and cloud environments. The role requires strong technical troubleshooting skills, a proactive approach to infrastructure management, and the ability to communicate confidently and professionally with customers.
The role will involve day-to-day infrastructure support, system administration, monitoring, troubleshooting, patching, upgrades, and participation in planned maintenance activities. The candidate should be comfortable taking ownership of technical issues from investigation through to resolution
Main Responsibilities
- Manage and support customer infrastructure across Linux/Unix and Windows environments.
- Perform system administration, configuration, troubleshooting, upgrades, patching, and maintenance activities.
- Monitor infrastructure and applications using monitoring and alerting tools and investigate issues when required.
- Troubleshoot and resolve infrastructure and system issues within agreed SLAs and operational procedures.
- Support customer environments hosted on AWS and hybrid/on-premises infrastructure.
- Assist with AWS infrastructure, including EC2, CloudWatch, networking, storage, and related services.
- Perform regular system health checks and proactively identify potential infrastructure issues.
- Support backup, recovery, and disaster recovery activities.
- Participate in planned maintenance, upgrades, security patching, and out-of-hours activities where required.
- Analyse system logs and troubleshoot operating system, networking, application, and infrastructure-related issues.
- Work with internal technical teams, software vendors, and customers to diagnose and resolve technical issues.
- Maintain accurate technical documentation and support records.
- Provide clear, timely, and professional communication to customers regarding technical issues, maintenance activities, and resolutions.
- Follow ModernLogic’s infrastructure, security, change management, and support processes.
- Contribute to the continuous improvement of infrastructure support processes and technical standards.
- Take ownership of assigned technical tasks and see them through to completion.
Qualifications, skills and experience required
Essential
- Bachelor’s degree in computer science, IT, Engineering, or equivalent practical experience.
- 3–6 years of hands-on experience in infrastructure administration, technical support, or a similar role.
- Strong practical knowledge of Linux/Unix administration.
- Good working knowledge of Windows Server administration.
- Experience with system monitoring, troubleshooting, and log analysis.
- Understanding of basic networking concepts including TCP/IP, DNS, HTTP/HTTPS, SSH, FTP/SFTP, firewalls, and security groups.
- Working knowledge of cloud environments, preferably Amazon Web Services (AWS).
- Proven experience in customer-facing technical support and communication.
- Ability to investigate technical problems independently and identify appropriate solutions.
- Ability to manage multiple priorities and work effectively in a fast-paced support environment.
- Good written and verbal communication skills.
- Willingness to participate in occasional weekend or out-of-hours maintenance activities.
Desirable
- Experience with Amazon AWS, particularly EC2, CloudWatch, IAM, S3, RDS, and networking.
- Experience with Red Hat Enterprise Linux / Oracle Linux or similar Linux distributions.
- Experience with monitoring tools such as Zabbix, CloudWatch, or similar platforms.
- Familiarity with ticketing or service management systems such as Jira.
- Knowledge of scripting or automation using Shell/Bash, PowerShell, or Python.
- Experience supporting production environments and performing controlled infrastructure changes.
- Understanding of security best practices, vulnerability management, and operating system patching.
- Previous experience in a technical consulting or managed support environment.
- Experience supporting Warehouse Management Systems (WMS) or other enterprise applications.
- Previous experience working with Blue Yonder / JDA technologies would be highly advantageous but is not essential.
Overview
To apply
Please email your CV to: careers@modernlogic.com